FAQs | Aurevyn – Makeup & Cosmetics Pakistan

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Frequently Asked Questions

Quick answers about orders, payments, shipping, returns and shades.

Orders & Shipping

Simply browse our shop, add your favorite products to the cart, choose a shade if applicable, and proceed to checkout. Fill in your delivery details and confirm your order — that's it!

Yes! We deliver to every city across Pakistan through our trusted courier partners.

Orders are usually delivered within 3-5 working days, depending on your city. You'll be updated on your order status via WhatsApp.

Yes, shipping is free on all orders above PKR 5,000. Orders below that carry a flat delivery charge, shown at checkout before you confirm.

Once your order is placed, our team confirms it with you on WhatsApp and shares updates until it's delivered to your doorstep.

Payments

We accept Cash on Delivery (COD), JazzCash, and NayaPay. Choose whichever is most convenient for you at checkout.

Yes! Pay via JazzCash or NayaPay and get an automatic 6% discount on your total order.

Yes, COD is available across Pakistan — pay in cash when your order is delivered to you.

Returns & Exchanges

You can return or exchange your order within 7 days of delivery, as long as the product is unused and in its original packaging. See our full Return Policy for details.

Yes — an unboxing video is mandatory for all returns. Please record the parcel and product before opening, without cuts. Returns without this video cannot be processed.

Head over to our Return & Exchange page, fill out the form with your order details, and our team will guide you through the next steps.

Once your return is approved, refunds are processed within 5-7 working days.

Products & Shades

Yes, we guarantee 100% authentic, quality-checked products on every order.

Each product page shows the available shades with swatches. If you're unsure, check our Size Guide or message us on WhatsApp — we're happy to help you choose.

Out of stock products are clearly marked on the shop and product pages, and the Add to Cart button is disabled until it's back in stock. Restocks happen regularly, so check back soon!

Still have questions?

Can't find what you're looking for? Reach out to us on WhatsApp or visit our Contact page — our team typically replies instantly.

Aurevyn Support

Online — typically replies instantly

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7 Days Easy Return

Return & Exchange

Not satisfied with your purchase? Return it within 7 days!

7 Days Return Window

Return any item within 7 days of delivery

Original Condition

Product must be unused with original packaging

Full Refund

Get full refund to your original payment method

📹 Video is Mandatory!

Record a video before opening your parcel. Upload the unboxing video in the return form, not images. Returns without video will not be accepted.

Request a Return

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Click to Upload Unboxing Video Record video before opening the parcel
Max size: 50MB | Formats: MP4, MOV, AVI
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Important: Record a video immediately upon receiving the parcel, before opening it. The video should clearly show the condition of the product if damaged.

After submitting, you'll be redirected to WhatsApp to complete your return request with our support team.

Return & Exchange Policy

7-Day Return Policy

At Aurevyn, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 7 days of delivery.

Important: Video Required

📹 Record a video before opening the parcel!

Mandatory for returns: Upon receiving the parcel, before opening, record a complete unboxing video.

  • Show the parcel condition in the video (seal, packaging)
  • Record a continuous video while opening the product
  • If the product is damaged/wrong, show it clearly
  • Video must not be blurry or cut

Returns will not be accepted without an unboxing video!

Conditions for Return

  • Product must be in original, unused condition
  • Original packaging and tags must be intact
  • Proof of purchase (Order ID) is required
  • Unboxing video is mandatory for all returns
  • Beauty products must not be opened/used for hygiene reasons

Return Process

  1. Fill out the return form within 7 days
  2. Upload unboxing video (not just images)
  3. Our team will review within 24-48 hours
  4. Once approved, schedule pickup or drop-off
  5. Refund processed within 5-7 working days

Non-Returnable Items

  • Used or opened beauty products
  • Gift cards and vouchers
  • Items marked as "Final Sale"
  • Products without original packaging
  • Returns without unboxing video

Luxury Gift Box

Complete skincare routine in one elegant package

Coming Soon!

Our Luxury Gift Box is being put together with love. Stay tuned — it'll be available very soon!

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Reminder: Please record a full unboxing video before opening your parcel. This is required for any return, exchange, or damage claim.

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📹 Don't forget: Record an unboxing video before opening the parcel when it arrives. Required for any return/exchange request.